PRIVACY POLICY
 

Canyons do Sul values the privacy and security of the personal data of its clients, partners, and visitors. This Privacy Policy explains how we collect, use, store, and protect your information, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 – LGPD).

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1. What data we collect
We collect only the data necessary to provide our tourism services, including:

• Full name

• Identification document (CPF, ID, or passport)

• Email address

• Phone number or WhatsApp

• Full address (when necessary)

• Health information or dietary restrictions (when relevant to the activity)

• Payment details (when applicable)

• Emergency contact name and phone number

• Participant’s weight and height (when relevant to the activity)

2. Purpose of data use
Personal data is used for the following purposes:

• To make and confirm bookings for tourism services

• To contact clients for guidance and assistance

• To issue contracts, vouchers, and receipts

• To ensure the safety of tours and itineraries

• To comply with legal and tax obligations

3. Data sharing
Personal data is not sold or shared with third parties, except when necessary to carry out the contracted services, such as:

• Partner tour guides

• Tourist transport providers

• Establishments involved in the contracted experience (hotels, wineries, etc.)

• Public authorities, when required by law

4. Storage and security
We adopt technical and administrative measures to protect personal data against unauthorized access, loss, alteration, or any form of improper processing. Data is stored in a secure environment with restricted access, for the period necessary to provide services and fulfill legal obligations.

 

5. Data subject rights
Under the LGPD, you have the right to:

• Confirm the existence of data processing

• Access the data we hold about you

• Correct incomplete, inaccurate, or outdated data

• Request the deletion of unnecessary or unlawfully processed data

• Withdraw consent and request data deletion (when applicable)

To exercise these rights, please contact us at: contato@canyonsdosul.com.br

 

6. Consent
By providing personal data, the data subject acknowledges and agrees with the terms of this Privacy Policy, allowing the use of the information as described herein.

 

7. Updates
This policy may be updated periodically. We recommend that you review this document whenever you use our services.

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Last updated: June 2025